Privacy Policy

Effective Date: November 01, 2024

At MT5 Webhooks, we take your privacy seriously. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our service that connects TradingView alerts to MetaTrader 5.

By using our Service, you consent to the practices described in this policy. If you do not agree with any part of this policy, please discontinue using the Service.

1. Information We Collect

We collect information to provide, maintain, and improve our Service. This includes the following types of data:

1.1. Account Information

When you create an account, we collect:

• Name
• Email address
• Username and password
• MetaTrader account details (such as account ID, server, etc.)
• API keys (for external integrations like TradingView and MetaTrader)

1.2. Usage Information

We collect information about your interactions with our Service, including:

• IP address
• Browser type
• Device information
• Log data (e.g., login times, trade activities, etc.)
• TradingView alerts and related metadata

1.3. Payment Information

If you subscribe to our Service, we collect payment details via third-party payment processors. We do not store credit card or other payment information on our servers.

1.4. Cookies

We use cookies and similar technologies to enhance your experience and improve our Service. You can control the use of cookies through your browser settings.

2. How We Use Your Information

We use your personal data to:

• Provide and maintain the Service
• Process transactions and manage your account
• Facilitate integrations with external APIs (e.g., TradingView, MetaTrader)
• Communicate with you, including sending alerts, notifications, or updates
• Improve and optimize the Service by analyzing user behavior
• Ensure the security of the Service and prevent fraud

3. Sharing Your Information

We do not sell or rent your personal information. However, we may share your data in the following circumstances:

3.1. With Third-Party Service Providers

We may share your data with trusted service providers who perform services on our behalf, such as:

• External API providers (e.g., TradingView, MetaTrader)
• Payment processors
• Hosting services

These providers are required to handle your data in compliance with our instructions and this Privacy Policy.

3.2. For Legal Reasons

We may disclose your information if required by law, such as to comply with a legal process or to protect the rights, property, or safety of MT5 Webhooks, our users, or others.

4. Data Security

We implement industry-standard security measures to protect your information from unauthorized access, disclosure, or misuse. These include encryption, access controls, and secure servers.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your data, we cannot guarantee its absolute security.

5. Data Retention

We retain your personal information for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, or enforce our agreements. You can request the deletion of your account and personal data at any time by contacting us at [Insert Contact Email].

6. Your Rights

You have the following rights regarding your personal data:

• Access: You can request access to the personal data we hold about you.
• Correction: You can request corrections to any inaccurate or incomplete data.
• Deletion: You can request the deletion of your data, subject to certain legal requirements.
• Portability: You can request a copy of your data in a portable format.
• Withdrawal of Consent: You can withdraw your consent to data processing at any time, though this may impact your ability to use the Service.

To exercise any of these rights, contact us at [Insert Contact Email].

7. Third-Party Links

Our Service may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you interact with.

8. International Data Transfers

If you are accessing our Service from outside [Insert Region], your data may be transferred to and processed in countries where data protection laws may differ from those in your country. By using our Service, you consent to the transfer of your data to these countries.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes, and your continued use of the Service after such changes constitutes your acceptance of the updated policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at [Insert Contact Email].